MCCALL’S CHAPEL SCHOOL, INC.

Americans with Disabilities Act (ADA)

Complaint Policy and Procedures

Approved: October 17, 2025

Notice Under the Americans with Disabilities Act (ADA)

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), McCall’s Chapel School, Inc. will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.

Employment: McCall’s Chapel School, Inc. does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication: McCall’s Chapel School, Inc. will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the McCall’s Chapel School, Inc. programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: McCall’s Chapel School, Inc. will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in our offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of McCall’s Chapel School, Inc., should contact:

McCall’s Chapel School, Inc.

Tawny Ardery, Human Services Director

13546 CR 3600

Ada, OK 74820

580.272.6618

tardery@mccallschapelschool.com

The ADA does not require McCall’s Chapel School, Inc. to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of McCall’s Chapel School, Inc. is not accessible to persons with disabilities should be directed to the Coordinator listed above.

McCall’s Chapel School, Inc. will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Complaint Procedures

Anyone who feels they have been discriminated against on the basis of disability by McCall’s Chapel School, Inc. in the provision of a McCall’s Chapel School, Inc. program, service or activity has the right to file a complaint. Contact the Coordinator for the department providing the program, service or activity. McCall’s Chapel School, Inc. will work with the individual to resolve the complaint on an informal level. If that is not possible, the individual may file a formal ADA grievance as per McCall’s Chapel School, Inc.’s ADA Complaint Procedure.

McCall’s Chapel School, Inc. ADA Complaint Procedure is the mechanism by which individuals may file complaints of disability discrimination under the Americans with Disabilities Act of 1990. Formal ADA complaints can be submitted via telephone (580-272-6618), email tarder@mccallschapelschool.com), by mail to or in person at 13546 CR 3600 Ada OK 74820.

The complaint should be submitted by the grievant and/or their designee as soon as possible but no later than 60 calendar days after the alleged violation.

Within 3 business days after receipt of the complaint, McCall’s Chapel School, Inc. will acknowledge receipt of the complaint via email and initiate an investigation of the complaint.

The complainant may request a meeting by phone or online. The Coordinator or their designee may request additional information from the complainant and if requested will meet with the complainant by phone or online to discuss the complaint and the possible resolutions.

Within 15 business days after receipt of the complaint, the Coordinator or their designee will respond in writing, and in a format accessible to the complainant. The response will explain the position of the McCall’s Chapel School, Inc. and offer options for substantive resolution of the complaint.

If the response by the Coordinator or their designee does not satisfactorily resolve the issue, the complainant may appeal the decision within 15 calendar days after receipt of the response to the Board of Directors/Commissioners or their designee. Within 15 calendar days after receipt of the appeal, the Board of Directors/Commissioners or their designee will meet with the complainant by phone or online to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Board of Directors/Commissioners or their designee will respond in writing, and in a format accessible to the complainant, with a final resolution of the complaint.

Complaint Tracking and Record Retention

The Coordinator will be responsible for tracking all ADA complaints for the purpose of establishing trends in allegations of discrimination.

The Coordinator will maintain a summary log of all ADA complaints. In addition, all written complaint documents and materials gathered during the investigation, appeals, and responses are maintained for at least five years.

McCall’s Chapel School, Inc. List of ADA Investigations, Lawsuits and Complaints

Date Submitted/Filed (Month, Day Year)

Summary of allegation (include basis of complaint: race, color or national origin)

Status

Resolution/Action Taken

Investigations

1 PHSD1827521

9/28/2023

N/A

Dismissed

N/A

2 PHSD1827521-019

9/28/24

N/A

Dismissed

N/A

Lawsuits

1 PHFF21101468503

9/28/21

Flexi Five (All Other)

Closed

Claim Payout

2 PHFF23081597191

9/28/22

Flexi Five Disability Discrimination

Closed

Closed/ Dismissed

Complaints

1 N/A

2 N/A

Complaint Form

McCall’s Chapel School, Inc. Title VI / ADA / Complementary Paratransit Complaint Form

The purpose of this form is to assist you in filing a complaint with McCall’s Chapel School, Inc. You are not required to use this form; a letter containing the same information will be sufficient.

For questions about McCall’s Chapel School, Inc., Americans with Disabilities Act (ADA) complaint procedures or complaint form Contact Tawny Ardery 580-272-6618 or tardery@mccallschapelschool.com.

Section I:

Name:

Address:

Telephone (Home):

Telephone (Work):

Electronic Mail Address:

Accessible Format
Requirements?

Large Print

Audio Tape

TDD

Other

Section II:

Are you filing this complaint on your own behalf?

Yes*

*If you answered "yes" to this question, go to Section III.

If not, please supply the name and relationship of the person
for whom you are complaining:

Please explain why you have filed for a third party:

Please confirm that you have obtained the permission of the
aggrieved party if you are filing on behalf of a third party.

Yes